Returns & Exchanges
At Letterbox Gifts, we want you to be delighted with every delivery, but if you are not completely satisfied, you can return your items within 30 days of receipt. Please ensure products are in their original, unopened condition to qualify for a full refund or exchange.
Contact Support
Email our customer care team with your order number and reason for return to receive a unique return authorization code.
Prepare Your Package
Place the items securely in their original packaging, ensuring the box is taped shut and the return authorization code is clearly marked on the exterior.
Ship the Item
Drop off your package at any authorized postal service and keep your proof of postage until the return has been fully processed.
Receive Your Refund
Once our team inspects the returned gift, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing